Information on shipping, payments and returns

 

Information on order status and shipments.

Once the order and payment have been made, the customer receives to his e-mail address(indicated in the order phase): the confirmation of the purchase including the list of selected products the preparation times of the products the tracking relating to the shipment of his order through the which you can check on the website of the courier / transporter used, or through its call-center, the status of the shipment of your order. Specific Atelier MyriamB will keep the customer informed of any changes in production and delivery times, remaining available for any information .

PAYMENTS

Purchases made on this site are safe and guaranteed and can be made in the following ways:

Payment by credit card

In cases of purchase of goods with a credit card payment method, (at the same time as the conclusion of the order transaction) the reference bank will authorize the debit of the amount relating to the purchase made. In the event of cancellation of the order by both the customer and in the event of non-acceptance of the contract by Atelier Aspecifico MyriamB, we will request the cancellation of the transaction and the reversal of the committed amount. The release times depend exclusively on the banking system. Once the transaction has been canceled,Atelier Aspecifico MyriamB will in no case be held liable for delays and / or damages caused by the banking system.

Payment with Paypal

By selecting the PayPal payment type, you will be redirected to a page on the PayPal site where you will enter your email address and password and make the payment. In case of cancellation of the order or non-acceptance by us, the amount will be refunded to your PayPal account. Atelier Aspecifico will not be responsible for delays and / or damages caused during the reimbursement phase.

Payment by bank transfer

In case of payment by bank transfer, the order will be shipped only after receiving confirmation of the credit from the bank. Payment must be made within 3 days from the date of the order. After this deadline, the order will be automatically canceled. The purpose of the bank transfer must necessarily include the order number, order date and name and surname of the customer.

The transfer must be made out to

Myriam Bottazzi D. I.
Banca Popolare di Sondrio
IBAN: IT91R0569603217000003322X54
BIC: POSOIT2107S

 

Cost of Transportation

The cost of transport will be calculated by the system based on the country of destination,for now Italy and Europe. For purchases from other countries contact info@myriamb.it - +39 0644361305 - +39 3932360433

Delivery time

The delivery times of the ordered goods vary in consideration of the order placed by the customer (eg if the goods are immediately available) and the delivery methods chosen by the same. If the product is not available it will take about a week plus delivery times are merely indicative and are in no way binding for the seller.

Receipt of goods

Up ondelivery of the goods, the customer is required to check: that the number of packages delivered corresponds to what is indicated in the transport document that the packaging is intact and not altered even in the closing tapes. In case of tampering and / or breakages, the customer must immediately contest the shipment and / or delivery by putting the writing "RESERVE OF CONTROL GOOD SFOR ....." (indicate the reason) on the delivery document received by the courier or other operator. The customer must subsequently report any damage within 3 days of receipt of the goods according to the methods provided by the operator who carried out the shipment. In case the shipment of the order is returned to Atelier Aspecifico MyriamB by the courier / carrier for wrong address provided by the customer, or due to termination of stock in the courier/ carrier's warehouses, or for any other reason attributable to the negligence of the customer, a new shipment will be possible upon advance payment of the same. In no case will it be possible to make deliveries by appointment, at imes or days pre established.

Checking the status of shipments

It is possible to track the status of any shipment online thanks to the tracking code that the system sends to the customer's email once the shipment has started,and which contains information on the carrier used, the shipping code and instructions on how to track your shipment.

RIGHT OF WITHDRAWAL

The right of withdrawal is regulated by law and the customer-consumer (i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating a VAT number in the order form ) has the right to withdraw from the purchase contract for any reason. To exercise this right, the customer must send us a communication by registered letter within 10 working days from the date of delivery of the goods.

Method of withdrawal

The right of withdrawal is in any case subject to the following conditions: The purchased good must be intact and returned in its original packaging, complete in all it sparts (including packaging and any documentation and accessory equipment); The shipment, up to the certificate of receipt in our warehouse, is under the complete responsibility of the customer; the seller is not responsible in anyway for damage or theft / loss of goods returned by uninsured shipments.

Return of goods

The product must be returned to the seller within 14 days together with the authorization form received.

Without prejudice to any repair costs for damage to the original packaging, the seller will refund the customer the full amount already paid for the product, within14 days from the return of the goods, by means of a reversal of the amount charged to the credit card. Credit or by bank transfer. In the latter case, it will be the customer's responsibility to promptly provide the bank details on which to obtain the refund (IBAN code of the customer).

When the right of withdrawal expires

The right of withdrawal is totally lost, due to lack of the essential integrity of the goods (packaging and / or its contents), in cases where the seller ascertains:even partial use of the goods and any consumables, the lack of external packaging and / or the original internal packaging. The absence of integral elements of the product. Damage to the product for reasons other than its transport.